This page unblocks the next traffic sign when the map will not keep it.
Use it when a click does nothing or a payment dialog appears. Event objects are not billed. Pro feature is a different gate: Feature not available for my account.
Check these first
- Log in. A share link is view-only (Plan is read-only).
- Open the plan from Plans in the workspace that owns it. In an organization, only the assigned editor can place signs. Owners and administrators use Assign editor.
- If the header says Plan is locked while under review, Plan is under review, or This plan is locked because it has been approved, you cannot draw yet.
- Wait until Opening Map Environment... is gone. Do not click on a white map.
Sign limits and payment
Creating a traffic plan is free. Payment is asked when you place signs past the free allowance.
Outside participating municipalities, unpaid plans allow a limited number of signs that count (currently 5). Each plate in a stack counts. Bulk signs can use that allowance in one line.
Dialog titles include Spend 1 credit to create new plan?, Utrecht is not yet participating (the municipality under the pin), and Sign limit reached.
Sign limit reached body: You have placed the maximum number of signs. That shorter modal is not checkout. Close it, then use the payment dialog if it follows.
Personal workspace
Title: Utrecht is not yet participating.
Body includes: You can use Traffic Chart for free in the number of participating areas shown. Since Utrecht is not part of these areas yet you are not allowed to place more than 5 signs for free.
- If you have credits: You have 1 credit available. You can spend 1 credit to place an unlimited number of signs. Click Spend credit once. Success: Credit spent. Fail: Could not spend credit.
- If not, the finish line is Do you want to finish your traffic plan? For the price shown you can place an unlimited number of signs. Choose billing country (First select your billing country to proceed to the checkout: / Select a country) and Billing postal / ZIP code, then Pay now or Checkout. Missing postal: Enter your postal / ZIP code to continue to checkout. Bad pair: Check your billing country and postal code and try again.
- Finish Stripe. Stay on Payment status. Wait for Payment successful, then Open traffic plan. Payment status after checkout.
Personal way out: Ask Utrecht to participate (draft email). Traffic Chart cannot force Utrecht to join.
Guest past the cap: Log in & Pay or Register & Pay. Log in to proceed to checkout and remove limitations. / Register to proceed to checkout and remove limitations.
Organization workspace
Credits in the dialog are the workspace pool. Title often Spend 1 credit to create new plan? Body: By clicking 'spend credit' we will automatically deduct one credit from your account, and create a new traffic plan for you. You have 3 credits left. (the count the app prints).
- If the pool has credits and you can edit: Spend credit.
- If billing is missing: Billing is not configured for this organization. Ask an organization administrator or Traffic Chart support to configure it.
- Members cannot buy credits: Only an organization owner, administrator, or billing account holder can purchase credits. Ask them to add credits to this workspace.
- Stale billing account: The organization billing account changed. No credit was spent. Reload the plan and try again.
- An owner who is not the assigned editor cannot check out on a colleague’s plan. Reassign the editor, or pay from a plan you can edit.
Organization way out: Cancel. Do not email the municipality from this dialog.
A credit or card payment unlocks this plan’s sign cap. It does not turn on Bulk signs, XL, Materials Excel, Displace sign stack, or PDF preview.
Full rules: Billing, free use, and credits. Dialog walkthrough: Pay or spend a credit.
What good looks like
The sign stays on the map. Save or Auto-save finishes. You can place the next one past five plates on an unlocked plan.
If it still fails
Could not check sign placement means the server check failed. Wait and retry. Do not start a second payment.
Payment could not be initialized. Please try again. Close the dialog, refresh, retry once.
Do not pay a second time if Stripe already charged you. See Payment succeeded but plan not unlocked.
Email customer@traffic-chart.com with the plan link. Contact support.