This page is for a workspace you can see but cannot open: grey Switch workspace rows, a blocked Event plans tab, or an invitation that will not accept.
Use it when Acme Events is in the list and still not usable. Skip it if the plan is merely missing from Plans — that is often the wrong workspace, not a suspension. Skip it if a tool says Pro feature. That is Feature not available for my account.
Organization billing banners (Payment grace period, subscription Suspended) are a different problem. Data can still be open while spending is paused. Organization billing.
Read Switch workspace first
- Click your initials and first name.
- Under Switch workspace, look at Personal (badge P) and each organization.
- The sliders are Organization settings.
A row you can open is clickable. The current workspace shows a check.
A row you cannot open is grey. The right-hand label (and the tooltip) is the reason. Personal almost always stays available. Keep working there while Acme Events is blocked.
Every availability label
| Label | What it means | What you can do |
|---|---|---|
| Available | You can open it | Click the row |
| Your membership is suspended | You cannot use Acme Events. The organization may still be fine | Ask an Owner to Restore access on Members. Until then, use Personal |
| Organization suspended | The whole organization is not active | An Owner or Traffic Chart must reactivate it. You cannot fix this from the chooser |
| Workspace not enabled yet | The organization exists; the workspace is not switched on | Traffic Chart (or an Owner working with support) enables it. You cannot turn this on yourself |
| Organization unavailable | The organization is gone or not usable | Ask support. Do not recreate plans in a new organization until you know this one is finished |
| Unavailable | Generic fallback | Same as above: do not click the grey row |
| Suspended | Short badge on a blocked row | Read the longer reason next to it if one is shown |
| This workspace is not currently available. | The chooser will not send you in | Use Personal. Email support with the organization name |
| Access unavailable | Organization access is off for you | Same as a suspended or unusable membership |
| Not available | A generic empty/unavailable label | Do not treat it as Personal being deleted |
Open workspace is hidden on Settings → Organizations when the row is blocked. You may still see the organization name, your Role, and the availability badge.
Public share links can still open a plan read-only. The private workspace cannot.
Event plans tab: not enabled
On Plans, the tabs are Traffic plans and Event plans.
If event plans are off for this workspace, Event plans is grey. The line under the tabs is the access message:
- Not enabled for Personal.
- Not enabled for Acme Events.
That is a feature switch on this workspace. It is not a billing charge. Event plans are not billed in credits.
You can still open Traffic plans here. You can still switch to another workspace where events are on.
If you never see the Event plans tab at all, this account does not include event plans.
Handbook: Event plans handbook.
Invitation: organization not active
On Join Acme Events, a dead organization reads:
- Title: Organization unavailable
- Body: This organization is not currently active, so the invitation cannot be accepted.
You cannot Accept invitation. Traffic Chart or an owner has to reactivate the organization first. Other invite problems (wrong login, unverified email, expired link): I cannot accept an organization invitation.
Accept invitation never switches workspace by itself. After a successful accept, still open Switch workspace and choose Acme Events. Join an organization.
Not the same as billing grace
Billing and credits can show Payment needs attention, Payment grace period, or Subscription payment was not completed (Suspended). Existing data remains available. New paid work can pause.
That is not Organization suspended on Switch workspace. If you can still open Acme Events traffic plans and only Spend credit fails, you are in billing, not this article. Organization billing.
A Member never sees Billing. They see the map dialog instead. Ask an Owner.
What to do
- Stay in Personal if you need to keep drawing today. New plans from Home go to the workspace you last opened — check the chooser before Start planning.
- If the row says Your membership is suspended, write an Owner of Acme Events (Sam Rivera, not Traffic Chart) and ask for Restore access.
- If the row says Organization suspended, Workspace not enabled yet, or Organization unavailable, an Owner cannot always turn it back on. Email customer@traffic-chart.com.
- Name the organization Acme Events (your real name), your login email, and a screenshot of Switch workspace.
- Do not create a second personal copy of every team plan “just in case” unless you were asked to. Move to organization later has rules of its own, especially under review.
Roles, Protected, and Assign editor: Organizations and members.
What good looks like
Switch workspace lists Personal and Acme Events. Acme Events is clickable. Plans title becomes Acme Events traffic plans. If events are on, Event plans is not grey and does not say Not enabled for Acme Events.
If it still fails
Email customer@traffic-chart.com from the account that should have access. Include the organization name Acme Events, whether the row says Your membership is suspended, Organization suspended, Workspace not enabled yet, or Organization unavailable, and whether Event plans says Not enabled for Personal. or Not enabled for Acme Events.