This page unblocks the next **traffic** sign when the map will not keep it.

![Unpaid traffic plan editor — placing past the free allowance opens the payment dialog](https://hel1.your-objectstorage.com/traffic-chart-tutorials/helpcenter/en/account-and-billing/billing/02-unpaid-plan-editor.png)

![Utrecht is not yet participating — Spend credit and Ask Utrecht to participate](https://hel1.your-objectstorage.com/traffic-chart-tutorials/helpcenter/en/account-and-billing/billing/05-paywall.png)

Use it when a click does nothing or a payment dialog appears. Event objects are not billed. **Pro feature** is a different gate: [Feature not available for my account](/hc/test/articles/feature-not-available).

## Check these first

1. Log in. A **share link** is view-only (**Plan is read-only**).
2. Open the plan from **Plans** in the workspace that owns it. In an organization, only the **assigned editor** can place signs. Owners and administrators use **Assign editor**.
3. If the header says **Plan is locked while under review**, **Plan is under review**, or **This plan is locked because it has been approved**, you cannot draw yet.
4. Wait until **Opening Map Environment...** is gone. Do not click on a white map.

## Sign limits and payment

Creating a traffic plan is free. Payment is asked when you **place signs** past the free allowance.

Outside participating municipalities, unpaid plans allow a limited number of signs that count (currently **5**). Each plate in a stack counts. **Bulk signs** can use that allowance in one line.

Dialog titles include **Spend 1 credit to create new plan?**, **Utrecht is not yet participating** (the municipality under the pin), and **Sign limit reached**.

**Sign limit reached** body: **You have placed the maximum number of signs.** That shorter modal is not checkout. Close it, then use the payment dialog if it follows.

### Personal workspace

Title: **Utrecht is not yet participating**.

Body includes: **You can use Traffic Chart for free in** the number of participating areas shown. **Since Utrecht is not part of these areas yet you are not allowed to place more than 5 signs for free.**

1. If you have credits: **You have 1 credit available. You can spend 1 credit to place an unlimited number of signs.** Click **Spend credit** once. Success: **Credit spent**. Fail: **Could not spend credit**.
2. If not, the finish line is **Do you want to finish your traffic plan? For** the price shown **you can place an unlimited number of signs.** Choose billing country (**First select your billing country to proceed to the checkout:** / **Select a country**) and **Billing postal / ZIP code**, then **Pay now** or **Checkout**. Missing postal: **Enter your postal / ZIP code to continue to checkout.** Bad pair: **Check your billing country and postal code and try again.**
3. Finish Stripe. Stay on **Payment status**. Wait for **Payment successful**, then **Open traffic plan**. [Payment status after checkout](/hc/test/articles/payment-status-after-checkout).

Personal way out: **Ask Utrecht to participate** (draft email). Traffic Chart cannot force Utrecht to join.

Guest past the cap: **Log in & Pay** or **Register & Pay**. **Log in to proceed to checkout and remove limitations.** / **Register to proceed to checkout and remove limitations.**

### Organization workspace

Credits in the dialog are the **workspace pool**. Title often **Spend 1 credit to create new plan?** Body: **By clicking 'spend credit' we will automatically deduct one credit from your account, and create a new traffic plan for you. You have 3 credits left.** (the count the app prints).

- If the pool has credits and you can edit: **Spend credit**.
- If billing is missing: **Billing is not configured for this organization. Ask an organization administrator or Traffic Chart support to configure it.**
- Members cannot buy credits: **Only an organization owner, administrator, or billing account holder can purchase credits. Ask them to add credits to this workspace.**
- Stale billing account: **The organization billing account changed. No credit was spent. Reload the plan and try again.**
- An owner who is not the **assigned editor** cannot check out on a colleague’s plan. Reassign the editor, or pay from a plan you can edit.

Organization way out: **Cancel**. Do not email the municipality from this dialog.

A credit or card payment unlocks **this** plan’s sign cap. It does not turn on **Bulk signs**, **XL**, **Materials Excel**, **Displace sign stack**, or **PDF preview**.

Full rules: [Billing, free use, and credits](/hc/test/articles/billing-free-use-and-credits). Dialog walkthrough: [Pay or spend a credit](/hc/test/articles/paying-for-a-traffic-plan).

## What good looks like

The sign stays on the map. **Save** or **Auto-save** finishes. You can place the next one past five plates on an unlocked plan.

## If it still fails

**Could not check sign placement** means the server check failed. Wait and retry. Do not start a second payment.

**Payment could not be initialized. Please try again.** Close the dialog, refresh, retry once.

Do **not** pay a second time if Stripe already charged you. See [Payment succeeded but plan not unlocked](/hc/test/articles/payment-succeeded-plan-not-unlocked).

Email [customer@traffic-chart.com](mailto:customer@traffic-chart.com) with the plan link. [Contact support](/hc/test/articles/contact-support).