This page finds a traffic or event plan that seems to have vanished.

![My traffic plans library — search, folders, Traffic plans and Event plans tabs](https://hel1.your-objectstorage.com/traffic-chart-tutorials/helpcenter/en/traffic-plans/library/01-plans.png)

The usual cause is the **wrong workspace**. **Home** only shows recent items for the **current** workspace. A plan on **Acme Events** does not appear while you are on **Personal**, and the other way around.

## Switch workspace first

1. Click your initials and first name.
2. Under **Switch workspace**, open **Personal** (badge **P**) and each organization.
3. Then open **Plans** — not only **Home**. **See all plans** on Home also opens the library for the workspace you are in now.

The last workspace you opened is remembered. New plans from **Home** go there.

If a row is greyed out, read the reason: **Your membership is suspended**, **Organization suspended**, **Workspace not enabled yet**, **Organization unavailable**, **This workspace is not currently available.**, or **Suspended**. You cannot list private plans in a workspace you cannot open. [Workspace unavailable or not enabled](/hc/test/articles/workspace-unavailable).

**Accept invitation** does **not** switch workspace. After you join **Acme Events**, still open **Switch workspace** and pick it.

## Traffic vs event

On **Plans**, tabs switch between **Traffic plans** and **Event plans** when Event plans are on for that workspace.

The title tells you the workspace: **My traffic plans** / **My event plans** (**Personal**) or **Acme Events traffic plans** / **Acme Events event plans** (organization name plus the plan type).

If the **Event plans** tab says **Not enabled for Personal.** (or **Not enabled for Acme Events.**), you cannot create or list event plans there. A traffic plan will never appear on the event tab.

Empty traffic library: **No items found.** Empty event folder: **No event plans or folders here yet.** First-time empty event copy can read **No event plans yet. Create your first one!** Event search with no hits: **No event plans or folders match your search.**

## Home recents are not the library

**Continue with a previous plan** only shows recent rows for this workspace. Empty: **No recent plans found**. Filter chips include **All**. Badges: **Traffic plan**, **Event**, **Paid**, **Free**. If **Demo traffic plan** is older than the recents list, it still lives under **Plans**.

## Also check

1. **Correct account?** Log in with the email that created the plan. **These credentials do not match our records.** means you are on a different login.
2. **Folder?** Open the parent folder, or search. Traffic search placeholder: **Search plans or folders**. Event search placeholder: **Search event plans or folders**. Search still finds plans across folders. Breadcrumb **Go up one level** if you are inside a folder.
3. **Deleted?** **Are you sure you want to delete this plan?** (or **Are you sure you want to delete this event plan?**) is permanent after you confirm. Restore is not self-service.
4. **Different site?** Production and test environments do not share data.
5. **Library failed to load?** Traffic: **Could not load traffic plans**. Event: **Loading event plans…** then **The event plan library could not be loaded.** Refresh. If it still fails, write support with the workspace name.

You can **see** an organization plan and still be unable to **edit** it. The row may read **Editor: Sam Rivera**. Seeing is not editing. [I can’t open or edit a plan](/hc/test/articles/cannot-edit-plan). Folders and the ⋮ menu: [Folders, search, and the plans library](/hc/test/articles/folders-and-the-library).

## What good looks like

After **Switch workspace**, **Plans** lists the plan on the **Traffic plans** or **Event plans** tab. Home recents for that workspace can show it too.

## If it still fails

Email [customer@traffic-chart.com](mailto:customer@traffic-chart.com) with the plan name, dates, account email, and any share link or UUID from the browser address bar. [Contact support](/hc/test/articles/contact-support). Navigation: [Find your way around](/hc/test/articles/find-your-way).