This page covers a Stripe payment or credit spend that did not unlock the traffic plan.

![Paid badge on a traffic plan that did unlock](https://hel1.your-objectstorage.com/traffic-chart-tutorials/helpcenter/en/account-and-billing/billing/03-paid-plan-editor.png)

Use it when checkout finished but placement is still limited, or you expected a **Paid** badge and do not see one. Do **not** use it to start a second payment.

The return screen itself is [Payment status after checkout](/hc/test/articles/payment-status-after-checkout). Stay on that tab until it settles.

## Do this first

1. **Do not pay again.** A double charge is harder to unwind than a slow unlock.
2. Stay on **Payment status** if it is still open. **Confirming your payment** means the charge succeeded and unlock is applying — keep the tab open. Body: **Your payment succeeded. We are now adding the credit and unlocking your traffic plan.**
3. Hard-refresh the plan, or close the tab and reopen it from **Plans**.
4. Log in as the **same account** that paid.
5. Open **Switch workspace**. Unlock lands on the plan you paid for, in that workspace — not on every plan, and not on **Home** recents from a different workspace.

## Read the status page

| Screen | Meaning | What to do |
|--------|---------|------------|
| **Confirming your payment** | Charge OK; unlock applying | Wait; keep the tab open |
| **Payment successful** | Plan ready. **Your payment was confirmed and your traffic plan is ready.** | **Open traffic plan** |
| **Payment received, confirmation pending** | **Your payment is safe. Confirmation may take a moment; you do not need to pay again.** | Wait; do not pay again |
| **Payment failed** | **The payment was not completed and no credit was used. Return to your traffic plan to try again.** | **Return and try again** |
| **Payment needs attention** | The charge needs a follow-up | Read the body; **Check again** or contact support |
| Plan unavailable | **This traffic plan is no longer available. Any purchased credit remains on your account.** | Check **Settings** → **Credits** or org **Billing**; contact support |
| Credit not applied | **The payment was confirmed, but the credit could not be applied automatically. Please contact support before paying again.** | Contact support **before** paying again |
| Support fallback | **We could not complete this payment automatically. Please contact support before trying to pay again.** | Write support |

Actions on that page: **Open traffic plan**, **Open dashboard**, **Return and try again**, **Check again**.

Native organization billing does not always show the old **Paid** badge. The plan can still be funded. Try placing a sign.

**Could not verify payment** is a toast if the return check fails. Click **Check again** once. Do not open a second Stripe tab.

**Credit spent** means a credit (not a card) already unlocked the plan. **Could not spend credit** is the opposite — refresh, confirm the balance, retry once.

## Checkout you cannot complete

That is a different problem from a succeeded payment.

- Members cannot buy organization credits. The app says **Only an organization owner, administrator, or billing account holder can purchase credits. Ask them to add credits to this workspace.**
- Billing missing: **Billing is not configured for this organization. Ask an organization administrator or Traffic Chart support to configure it.**
- Stale billing account: **The organization billing account changed. No credit was spent. Reload the plan and try again.**
- An owner who is not the **assigned editor** cannot start checkout on a colleague’s plan. Use **Assign editor**, or check out from a plan you can edit.
- Init failed: **Payment could not be initialized. Please try again.**

See [I can’t place more signs](/hc/test/articles/cannot-place-more-signs) and [I can’t open or edit a plan](/hc/test/articles/cannot-edit-plan).

## What good looks like

**Payment successful**, then **Open traffic plan**. You can place signs past the free cap on **that** plan. Other unpaid plans keep their own limits.

## If it still fails

Email [customer@traffic-chart.com](mailto:customer@traffic-chart.com) with account email, plan link or UUID, payment time (timezone), and Stripe receipt or last four digits. [Contact support](/hc/test/articles/contact-support).

Rules: [Billing, free use, and credits](/hc/test/articles/billing-free-use-and-credits).