You are always a person with a **Personal** workspace. An **organization** is a separate team workspace. Traffic Chart creates the organization; you join it by invitation. There is no **Create organization** button in the app.

Invitation email, **Join Acme Events**, accept/decline, and **Invite member**: [Join an organization](/hc/test/articles/joining-an-organization). This page is what happens **after** you are in: roles, **Protected**, **Activity**, **Assign editor**, **Move** vs **Copy**.

## Personal vs organization

| | Personal | Organization |
|---|----------|----------------|
| Library title | **My traffic plans** | **Acme Events traffic plans** (organization name plus **traffic plans**) |
| Who sees the plans | You | Everyone with access to that workspace |
| Who can edit | You (the owner of those personal plans) | Only the **assigned editor** for that plan |
| Credits | Your personal credits (when shown on **Settings**) | The organization’s pool |
| Event plans | Depends on your account | Depends on that workspace (the tab can say **Not enabled for Acme Events.**) |

Plans belong to a workspace, not “whoever clicked create”. Attribution still records who created and updated them.

## Switch workspace

1. Click your initials and first name.
2. Under **Switch workspace**, choose **Personal** or **Acme Events**.
3. That opens **Plans** for that workspace.

The last workspace you opened is remembered. New plans from **Home** go there. If **Demo traffic plan** “vanished”, you are probably still on **Personal**.

The sliders next to **Switch workspace** are **Organization settings**.

If a row is greyed out you will see why: **This workspace is not currently available.**, **Your membership is suspended**, **Organization suspended**, **Workspace not enabled yet**, or **Organization unavailable**. Public share links can still open; the private workspace cannot. [Workspace unavailable](/hc/test/articles/workspace-unavailable).

## Settings: Account vs Organizations

**Settings** → **Account** is your login, language, and security.

**Settings** → **Organizations** (or **Organization settings**):

![Organizations list with Open workspace and Members & access](https://hel1.your-objectstorage.com/traffic-chart-tutorials/helpcenter/en/account-and-billing/organizations/01-list.png)

- One organization: you land on that org’s members page (**Manage Acme Events**).
- Several: a list titled **Organizations** — **Open workspace** and, if you are Owner or Administrator, **Members & access**.
- None: **No organizations yet** / **Organizations you join will appear here.** The **Organizations** tab can look disabled: **You are not a member of an organization.**

## How you get an organization

An Owner or Administrator sends **Invite member**. You receive **Invitation to join Acme Events**. Open **View invitation**, sign in or **Create account** as the invited email, verify, then **Accept invitation**. Then **Switch workspace**. Full landing-page branches: [Join an organization](/hc/test/articles/joining-an-organization).

## Roles

There is no Manager role. Ownership is granted after join, never via the invite form.

| Role | Typical powers |
|------|----------------|
| **Owner** | Invite Members and Administrators; **Change role** (including making someone Owner); suspend or remove people; **Billing** when it is shown; **Assign editor**. The last active owner is **Protected**. |
| **Administrator** | Invite **Members** only; suspend or remove **Members** only; **Assign editor**; **Billing** when it is shown. Cannot invite other admins or transfer ownership. |
| **Member** | See all organization plans; create plans (you become the assigned editor); edit **only** plans assigned to you; spend existing org credits on those plans if billing allows. No invites, no **Activity**, no **Billing**. |

## Members table

**Manage Acme Events** opens on **Members** — **People with access to this organization.**

Columns: **Person**, **Role**, **Status**, **Joined**. Pending invites sit in the same table on amber rows (**Invitation pending**, **Pending**, **Expires 28 Aug 2026**).

Your own row is marked **You**. The row menu is **Manage** that person’s name. Actions you are allowed to use:

- **Change role** — dialog **Change Alex’s role**. Pick **Owner**, **Administrator**, or **Member**. Help: **Only owners can assign organization ownership or administrator access.** **Save**. Toast **Role updated**.
- **Suspend access** — **Suspend member access**: **Suspend access for Alex? They will immediately lose organization access until restored.** Then **Suspend access**. Toast **Member access suspended**. Their **Switch workspace** row reads **Your membership is suspended**.
- **Restore access** — on a suspended row. Toast **Member access restored**.
- **Remove** — **Remove member**: **Remove Alex from this organization? They will immediately lose organization access.** Toast **Member removed**. Plans stay with Acme Events.
- **Leave organization** — **Leave Acme Events? You will immediately lose access, but its plans remain owned by the organization.** Toast **You left the organization**.

**Invite member** is documented in [Join an organization](/hc/test/articles/joining-an-organization): **Email address**, **Role**, **Send invitation**, then **Resend** / **Revoke** on the pending row.

## Protected last owner

An organization must keep at least one **active** **Owner**.

On that person’s row, instead of a menu, you see **Protected**. Hover/title: **The last active owner cannot be changed or removed.**

That person cannot:

- **Leave organization**
- **Change role** away from **Owner**
- **Suspend access** themselves
- **Remove** themselves

Promote a second owner first (**Change role** → **Owner** → **Save**). Then the first owner can leave or step down. Until then, **Protected** is not a bug.

Suspending the last owner is also blocked. Restore or add another owner before you restructure the team.

## Activity

**Activity** sits under **Members** on **Manage Acme Events**. Owners and administrators see it. Members do not.

Title: **Activity**. Description: **A plain-language history of changes in this workspace.**

Empty: **No activity yet** / **Invitations, member changes, plans and folders will appear here.**

When there is history, rows group under **Today**, **Yesterday**, or a calendar day. Each line is a sentence, for example:

- **Alex invited a new member as Member.**
- **Alex accepted the invitation and joined the workspace.**
- **Alex assigned Sam to “Demo traffic plan”.**
- **Alex transferred “Demo traffic plan” into the workspace.**
- **Alex transferred the folder “Utrecht festival” into the workspace (3 plans).**

Actors can also read **Traffic Chart administrator**, **Former user**, or **System**.

Filters (they apply as you type):

- Search — placeholder **Search activity…**
- Type: **All activity**, **People & access**, **Plans**, **Folders**, **Organization**
- Performed by: **Everyone**, plus people, **Traffic Chart administrator**, **System**, **Former user**
- **Clear filters** if nothing matches (**No activity matches these filters.**)

At the bottom: **Showing 25 of 80 activities** (your numbers), **Load older activity**, and **Load per batch** 10 / 25 / 50.

Use **Activity** when someone asks “who moved **Demo traffic plan**?” or “who invited Alex?”. It is not a billing invoice. Filters, empty states, and every sentence type: [Organization activity](/hc/test/articles/organization-activity).

## Who can edit a plan (Assign editor)

In **Acme Events**, everyone with access can **open** the plan. Only the **assigned editor** can change, duplicate, or delete it. Other members get a read-only editor. The library can show **Editor: Sam**.

Creating a plan in the organization makes **you** the assigned editor.

Owners and administrators use the plan menu → **Assign editor**.

Dialog title: **Assign an editor to “Demo traffic plan”**. Body: **Choose the one active member who can edit this plan. Owners and administrators can change the assignment later.**

Field: **Assigned editor**, starting with **Choose an editor**. Only **Active** members are selectable. If the current editor is suspended, that option is listed disabled as **Sam (membership inactive)**.

**Save assignment** (while it runs: **Saving…**). Toast **Editor assignment updated**. **Cancel** leaves it unchanged.

If the editor is suspended, the plan stays, but nobody can edit until someone reassigns it. Leaving the organization does not delete organization plans.

Checkout and **Spend credit** also require edit access. An owner who is not the editor cannot pay on a colleague’s plan. Reassign, then pay.

Failure toast: **The editor assignment could not be updated.**

Move, copy, and assign in full: [Move, copy, and assign editor](/hc/test/articles/move-copy-and-assign-editor).

## Move vs Copy (personal plan into Acme Events)

From **Personal** **Plans**, open the plan menu → **Move to organization**.

Dialog title: **Move “Demo traffic plan” to an organization**.

If you belong to more than one organization, first **Destination organization** — **Choose an organization**. Until you pick one: **First choose which organization this should go to.** A single organization is pre-selected.

Then **How should it go?**

### Move (Recommended)

**Leaves your Personal workspace. Same public link. The organization becomes the owner.**

Button: **Move plan** (while it runs: **Moving…**). Toast **Plan moved to Acme Events**.

Use this when Acme Events should own the live URL that stakeholders already have.

### Copy

**Keep the plan in Personal. The organization gets a separate plan with a new public link.**

Button: **Copy plan** (**Copying…**). Toast **Plan copied to Acme Events**.

Use this when you want a team version and a private original. The two plans will drift.

### Under review — move unavailable

If municipality review is active on that plan, **Move** is disabled. The notice is **Under review — move unavailable**: **Plans with an active municipality review stay in Personal. You can still copy this plan into an organization if you need a separate version.**

You cannot **Move** until review finishes. **Copy** is still allowed.

You cannot move an organization plan back to **Personal**, or from Acme Events to another organization.

Errors: **The plan could not be moved to that organization.** / **The plan could not be copied to that organization.**

## Folders: Move to organization

On a **Personal** folder, **Move to organization** is move-only (no copy mode).

Title: **Move folder “Utrecht festival”**. Body: **Move this folder and its plans into an organization workspace. Folder structure is recreated there.**

A summary counts **Will move**, **Subfolders**, **Stay personal**.

Plans under review stay in **Personal**: **Plans under review stay personal**. Copy those individually if you need organization versions.

- Empty folder: **This folder has no plans. The folder structure will still be moved to the organization.** You can still **Move folder**.
- Every plan under review: **Every plan in this folder is under review, so nothing can be moved. Copy individual plans if you need organization versions.** **Move folder** stays disabled.

Toasts: **Moved 4 plans to Acme Events**, **Folder moved to Acme Events**, or **Moved 4 plans to Acme Events. 2 stayed in Personal (under review).**

## Credits and billing

Members spend credits that are already on the organization. Buying packages or starting checkout is for an **Owner**, **Administrator**, or the billing account holder — and only on a plan they can edit.

The **Billing** page on the organization is for owners and admins **when that organization actually shows Billing**. If you do not see **Billing**, credits may still be handled the older way by Traffic Chart for your team. Do not assume a package catalogue exists.

Details: [Billing, free use, and credits](/hc/test/articles/billing-free-use-and-credits), [Pay or spend a credit](/hc/test/articles/paying-for-a-traffic-plan), [Organization billing](/hc/test/articles/organization-billing).

## If a plan or workspace is missing

1. **Switch workspace**.
2. Open **Plans** (not only **Home** — Home is recent items for the current workspace).
3. In an organization, confirm you are the **assigned editor** if you expected to edit.
4. Event plans have their own tab.

More: [My plan does not appear in the list](/hc/test/articles/plan-not-in-list), [I can’t open or edit a plan](/hc/test/articles/cannot-edit-plan), and [Workspace unavailable](/hc/test/articles/workspace-unavailable).

## Related articles

- [Join an organization](/hc/test/articles/joining-an-organization)
- [Organization activity](/hc/test/articles/organization-activity)
- [Move, copy, and assign editor](/hc/test/articles/move-copy-and-assign-editor)
- [Workspace unavailable](/hc/test/articles/workspace-unavailable)
- [Create, organise, and share traffic plans](/hc/test/articles/create-organise-and-share)
- [Billing, free use, and credits](/hc/test/articles/billing-free-use-and-credits)