This page unblocks **Accept invitation** when the **Organization invitation** page will not let you join.

![Join an organization — Use the invited account when the signed-in email does not match](https://hel1.your-objectstorage.com/traffic-chart-tutorials/helpcenter/en/account-and-billing/invite/02-mismatch.png)

![Organizations members page — Invite member, Owner, Protected](https://hel1.your-objectstorage.com/traffic-chart-tutorials/helpcenter/en/account-and-billing/organizations/01-list.png)

Use it after **View invitation** from email (title **Join Acme Events**, using the organization name). If you already accepted and still cannot see team plans, skip to **Switch workspace** below. Owners sending the invite start at the bottom.

## Use the invited account

The page summary looks like **Invited as Member for alex@acme-events.com · expires 28 August 2026.** Description: **This invitation was sent to alex@acme-events.com.**

Sign in or **Create account** with **that** address. Guests see **Sign in with the invited email address, or create an account with that address, to continue.** Buttons: **Sign in to accept** and **Create account**. Open **View invitation** from the original mail, not a forward to a different inbox.

If you are on the wrong login, the heading is **Use the invited account**: **You are signed in as sam@example.com, but this invitation belongs to alex@acme-events.com.** Click **Sign in with another account**, then use the invited mailbox.

When the accounts match: **You are accepting this invitation as alex@acme-events.com.** Then **Accept invitation** (busy: **Accepting...**) or **Decline invitation**.

## Verify email first

**Verify your email address** means the invited mailbox is not confirmed yet. **Your account email must be verified before you can accept this invitation.** Click **Go to email verification**, finish the link, then return.

Expired verification: [Email verification and login problems](/hc/test/articles/email-verification-login).

## Expired, declined, already used

When the invite is no longer pending, the heading is **This invitation is Expired** (or **Revoked**, **Declined**, or **Accepted** — the status the page prints). Help text: **Ask an organization owner or administrator to send a new invitation if you still need access.**

Invites expire after about **7 days**. An Owner or Administrator uses **Resend** on **Members & access**. **Revoke** kills the old link on purpose. Confirm: **Revoke the invitation for alex@acme-events.com? That invitation link will stop working.**

**Invitation declined** / **You will not be added to this organization.** Decline is confirmed with **Decline this invitation? The organization can send you another invitation later.** Ask them to **Invite member** again if you still need to join. That old link will not work.

## Organization unavailable

**Organization unavailable**: **This organization is not currently active, so the invitation cannot be accepted.** Traffic Chart or an owner has to reactivate the organization. You cannot fix this from the invite page.

Grey rows later in **Switch workspace** can say **Organization suspended**, **Workspace not enabled yet**, **Organization unavailable**, or **This workspace is not currently available.** Same idea: the workspace is not open yet. [Workspace unavailable or not enabled](/hc/test/articles/workspace-unavailable).

## Then Switch workspace

**Accept invitation** does **not** move you into that organization. You may land on **Plans** for **Personal** (or whichever workspace you were already in).

1. Click your initials and first name.
2. Under **Switch workspace**, choose **Acme Events** (the organization name).
3. Open **Plans**. The title becomes **Acme Events traffic plans**.

Seeing a plan is not editing it. Only the **assigned editor** can change an organization plan. [Organizations and members](/hc/test/articles/organizations-and-members). Missing list: [My plan does not appear in the list](/hc/test/articles/plan-not-in-list).

## Owners: the invite never arrived

On **Members & access**, **Invite member**. Fields: **Email address**, **Role**. **Send invitation** (busy: **Sending...**). Success: **Invitation sent**. Fail: **The invitation could not be sent.** Check the address, wait, retry once. Empty invitations: **There are no invitations to show.**

Pending rows show **Expires**, **Resend**, **Revoke**. Statuses: **Pending**, **Accepted**, **Declined**, **Revoked**, **Expired**.

## What good looks like

**Accept invitation** succeeds. **Switch workspace** lists the organization. **Plans** shows the team library.

## If it still fails

Email [customer@traffic-chart.com](mailto:customer@traffic-chart.com) from the **invited** address. Include the organization name and a screenshot of the invitation page. [Contact support](/hc/test/articles/contact-support). Walkthrough: [Join an organization](/hc/test/articles/joining-an-organization).