This page is the invitation email, the **Join Acme Events** landing page, and the owner flow that sends the invite.

Use it when someone asked you to join a team workspace, or when you are an **Owner** or **Administrator** sending **Invite member**. Skip it if you only need to change a role or assign an editor — that is [Organizations and members](/hc/test/articles/organizations-and-members). Symptom-only unblock after **View invitation**: [I cannot accept an organization invitation](/hc/test/articles/organization-invite-problems).

You cannot create an organization yourself. There is no **Create organization** button. Traffic Chart creates the organization. You join it by invitation.

## What an organization is

You always have a **Personal** workspace. That library is **My traffic plans**. It is private to you.

An **organization** is a separate team workspace. For Acme Events, the library title is **Acme Events traffic plans**. Everyone with access can open the plans. Only the **assigned editor** for a plan can change it.

Joining does not merge the two libraries. **Demo traffic plan** that you drew in **Personal** stays in **Personal** until you **Move** or **Copy** it. After you accept, you still have to **Switch workspace** before you see Acme Events.

## When you need this

- You received **Invitation to join Acme Events**.
- An owner said you should already be on the team, but **Switch workspace** still only lists **Personal**.
- You are the owner sending access to a colleague.

You do **not** need this to share a read-only link. A public link is not membership.

## What the email looks like

The subject is **Invitation to join Acme Events** (the organization name).

The body says:

- **You have been invited to join Acme Events as Member.** (or **Administrator**)
- **This invitation expires on** the date and time shown.
- A button: **View invitation**
- **If you were not expecting this invitation, you can ignore this email.**

Open **View invitation** on the same device and browser you will use for Traffic Chart. The link is unique. Do not forward it as a way to add extra people — each invite is one email address.

Invites expire after **7 days** unless an owner clicks **Resend**. A resent invite is a new link with a new expiry. The old link stops working.

If you were not expecting the mail, ignore it. You do not have to decline.

## The invitation landing page

**View invitation** opens a page whose browser title is **Organization invitation**. The heading is **Join Acme Events**.

The invitation is always tied to one inbox. Treat that as **This invitation was sent to** that address, not to whoever happens to be logged in. The summary line on the page looks like **Invited as Member for alex@acme-events.test · expires 28 August 2026.** That is the lock: role, email, expiry.

The page has a language control in the corner. Use it if the rest of the app is already in another language.

What you can do next depends on four facts: whether the invite is still **Pending**, whether Acme Events is active, whether you are signed in, and whether you are signed in as the invited email with a **verified** address.

Read the branch that matches the screen. Do not skip to **Accept invitation** if that button is not there yet.

## You are not signed in

The page explains: **Sign in with the invited email address, or create an account with that address, to continue.**

Two buttons:

1. **Sign in to accept** — opens **Log in**. The invited email is filled in. Use **Password**, optionally **Remember me**. If you use a passkey on this account, **Sign in with passkey** may also appear.
2. **Create account** — opens **Create account** with the invited email filled in. Enter **Full name**, **Password**, **Confirm password**, accept the terms, and submit.

Use the **invited** email. A second personal inbox will look signed in, then block you on **Use the invited account**.

Forgot the password? On **Log in**, use **Forgot your password?** Finish the reset, then open **View invitation** again.

After login or register, Traffic Chart brings you back to **Join Acme Events**. If the new account is not verified yet, you land on the verification branch next.

## You are signed in as the wrong account

The heading is **Use the invited account**. The help text names both addresses, for example **You are signed in as roy@example.com, but this invitation belongs to alex@acme-events.test.**

Click **Sign in with another account**. That signs you out and returns you to this invitation. Then **Sign in to accept** or **Create account** with **alex@acme-events.test**.

Do not ask the owner to change the invite to “whatever account I have open”. They can **Revoke** and send a new **Invite member** to a different email if that is really what you need.

## Your email is not verified

The heading is **Verify your email address**. The help text is **Your account email must be verified before you can accept this invitation.**

Click **Go to email verification**. That is the **Verify your email address** screen: **We sent you an email. Open your inbox and click the verification link to continue.** If nothing arrived, **Send verification email again**. You can **Change email address** or **Sign out** from that page if the address is wrong.

Verification mail subject is also **Verify your email address**. The button in that mail is **Verify email address**.

After the address is verified, return to **View invitation**. **Accept invitation** appears only when the session is the invited, verified account.

Expired verification links say **This link has expired**. Request a new one, then come back to the invitation. Details: [Email verification and login problems](/hc/test/articles/email-verification-login).

## Accept the invitation

When the invite is **Pending**, Acme Events is active, and you are the invited verified user, the primary button is **Accept invitation**. While the request runs it reads **Accepting...**

Click it once. Wait.

If it succeeds, you are taken to **Plans**. A status message confirms the invitation was accepted.

**Accepting does not switch the workspace.** The last workspace you used is still selected, which is often **Personal**. You will still see **My traffic plans** and none of Acme Events’ work.

Do this immediately:

1. Click your initials and first name.
2. Under **Switch workspace**, choose **Acme Events**.
3. **Plans** retitles to **Acme Events traffic plans**.

If **Acme Events** is greyed out, read the reason on the row: **This workspace is not currently available.**, **Your membership is suspended**, **Organization suspended**, **Workspace not enabled yet**, or **Organization unavailable**. Public share links can still open. The private workspace cannot until that reason is fixed. [Workspace unavailable](/hc/test/articles/workspace-unavailable).

New plans you start from **Home** go to the workspace you last opened. If you skip the switch, **Demo traffic plan** is created in **Personal** and your colleagues will not see it.

## Decline the invitation

**Decline invitation** sits under the accept action whenever the invite is still **Pending**. Guests can decline. You do not have to sign in first.

The first click does not decline yet. The page asks **Decline this invitation? The organization can send you another invitation later.**

- **Cancel** — back to the invitation, still pending.
- **Decline invitation** (the red confirm) — completes the decline.

After a decline, the page shows **Invitation declined** and **You will not be added to this organization.**

A declined invite cannot be accepted later. Ask an owner to send a new one if you changed your mind. They use **Invite member** again. A declined invite is no longer a pending row they can **Resend**.

## When the invitation cannot be used

If the invite is no longer pending (and it is not the declined-success screen), you see an amber panel.

The heading is **This invitation is expired**, **This invitation is revoked**, or **This invitation is accepted** — the status is written in lowercase after **This invitation is**.

The help text is always **Ask an organization owner or administrator to send a new invitation if you still need access.**

Typical causes:

- More than 7 days passed, and nobody clicked **Resend**.
- An owner clicked **Revoke**.
- You (or someone on that email) already accepted. In that case **Switch workspace** is the fix, not a new invite.
- You already declined. The dedicated declined screen appears first; a later visit can look unavailable.

If Acme Events itself is not active, you get a different panel: **Organization unavailable**, with **This organization is not currently active, so the invitation cannot be accepted.** Sign-in will not help. The owner must ask Traffic Chart to reactivate the organization.

Other blocks you may see as an error under **Accept invitation**:

- The organization is not currently active.
- This invitation has already been accepted.
- This invitation has been revoked.
- This invitation has been declined.
- This invitation has expired.
- This invitation was sent to a different email address.
- Your email address must be verified before accepting an invitation.
- This account is already a member of the organization.
- This account already has an inactive membership. Ask an owner to reactivate it.

“Already a member” means **Switch workspace**. “Inactive membership” means an owner must **Restore access** on **Members**; a second invite will not override a suspended row.

Short table of the same blocks: [I cannot accept an organization invitation](/hc/test/articles/organization-invite-problems).

## After you are in: what you can do

Your **Role** is the one on the invite. Ownership is never granted through **Invite member**. An existing **Owner** can later **Change role** to **Owner**.

| Role you joined as | What you can do on Acme Events |
|---|---|
| **Member** | Open all organization plans. Create a plan (you become its **assigned editor**). Edit only plans assigned to you. Spend an existing organization credit on a plan you can edit, when billing allows. No **Invite member**, no **Activity**, no **Billing**. |
| **Administrator** | Member powers, plus invite **Members**, suspend or remove **Members**, **Assign editor**, and **Billing** when that page is shown. Cannot invite other administrators or make someone **Owner**. |
| **Owner** | Invite **Members** and **Administrators**; change any role including **Owner**; suspend or remove people; **Billing** when shown. The last active owner is **Protected**. |

Team day-to-day (roles, **Assign editor**, **Move** vs **Copy**): [Organizations and members](/hc/test/articles/organizations-and-members). Move and assign in full: [Move, copy, and assign editor](/hc/test/articles/move-copy-and-assign-editor). Who joined, who moved a plan: [Organization activity](/hc/test/articles/organization-activity).

## Owners and administrators: send an invitation

Open **Members & access** for Acme Events:

1. Click your initials and first name.
2. Click the sliders next to **Switch workspace** (**Organization settings**), or open **Settings** → **Organizations**.
3. If you belong to several organizations, click **Members & access** on Acme Events. If you belong to only one, you may land on that page directly.
4. The page title is **Manage Acme Events**.

![Join Traffic Chart Demo — Sign in to accept or Create account](https://hel1.your-objectstorage.com/traffic-chart-tutorials/helpcenter/en/account-and-billing/invite/01-guest-landing.png)

![Join Traffic Chart Demo — Use the invited account when signed in as the wrong email](https://hel1.your-objectstorage.com/traffic-chart-tutorials/helpcenter/en/account-and-billing/invite/02-mismatch.png)

![Organizations list with Open workspace and Members & access](https://hel1.your-objectstorage.com/traffic-chart-tutorials/helpcenter/en/account-and-billing/organizations/01-list.png)

On **Members**, click **Invite member**. The dialog title is **Invite members**. Description: **Invite someone by email and choose the role they will receive after accepting.**

Fill in:

- **Email address** — the address they will have to sign in with.
- **Role** — **Member**, or **Administrator** if you are an **Owner**. Administrators do not see **Administrator** as an option.

Then **Send invitation**. While it sends, the button reads **Sending...** Success is the toast **Invitation sent**. **Cancel** closes the dialog without sending.

If that email is already on **Members**, the form errors with **This user is already a member of the organization.**

You cannot choose **Owner** here. Ownership must be granted after they join. After they accept as **Member** or **Administrator**, use **Change role**. Help on that dialog: **Only owners can assign organization ownership or administrator access.**

If Acme Events is inactive, invitations cannot be sent.

## Pending invites: Resend and Revoke

Pending people appear in the **Members** table on an amber row. The name line is the email. Under it: **Invitation pending**. **Role** is what they will receive. **Status** is **Pending**. The date column shows **Expires** the date, for example **Expires 28 Aug 2026**.

Open the row menu:

- **Resend** — sends a fresh **Invitation to join Acme Events** with a new **View invitation** link and a new 7-day expiry. The old link dies. Toast: **Invitation resent**.
- **Revoke** — opens **Revoke invitation**. Confirm: **Revoke the invitation for alex@acme-events.test? That invitation link will stop working.** **Cancel** or **Revoke**. Toast: **Invitation revoked**.

**Resend** is the right fix for “they say the mail never arrived” and for “it expired”. **Revoke** is the right fix for the wrong email or a person who should not join.

If send or resend fails, the app can toast **The invitation could not be sent.** or **The invitation could not be resent.** Check the address, wait, retry. If it keeps failing, email [customer@traffic-chart.com](mailto:customer@traffic-chart.com).

If there is nothing pending to list in a dedicated invitations view, the empty copy is **There are no invitations to show.**

## Worked example (Acme Events)

Sam is an **Owner** on Acme Events. Alex is a contractor who still only has **Personal**.

1. Sam opens **Manage Acme Events** → **Invite member**.
2. **Email address** `alex@acme-events.test`, **Role** **Member**, **Send invitation**.
3. Alex’s inbox shows **Invitation to join Acme Events**. Alex clicks **View invitation**.
4. Heading **Join Acme Events**. Summary **Invited as Member for alex@acme-events.test · expires 28 August 2026.**
5. Alex is logged into a Gmail they use for festivals. The page says **Use the invited account**. Alex clicks **Sign in with another account**, then **Sign in to accept** with `alex@acme-events.test`.
6. The account is new: **Verify your email address** → **Go to email verification** → **Verify email address** in the mail.
7. Back on the invitation, **Accept invitation**.
8. **Plans** still shows **My traffic plans**. Alex opens **Switch workspace** → **Acme Events**. The library becomes **Acme Events traffic plans**.
9. Alex clicks **Create plan**, names it **Demo traffic plan**, and becomes the **assigned editor**. Sam can open it read-only until Sam uses **Assign editor**.

If Alex had clicked **Decline invitation**, confirmed **Decline this invitation? The organization can send you another invitation later.**, Sam would need a new **Invite member**. **Resend** would not be on a declined row.

## What good looks like

You opened **View invitation**, signed in (or created an account) as the invited email, verified that email, clicked **Accept invitation**, then **Switch workspace** to **Acme Events**. **Plans** shows **Acme Events traffic plans**. Your row on **Members** is **Active**, with **You** next to your name.

For owners: **Invite member** → **Email address** + **Role** → **Send invitation** → the colleague’s inbox shows **Invitation to join Acme Events** → they accept → **Activity** records that they joined.

## If something blocks you

| What you see | What to do |
|---|---|
| No mail | Spam; ask an owner to **Resend**; confirm they used the email you actually read |
| **Use the invited account** | **Sign in with another account**, then the invited email |
| **Verify your email address** | **Go to email verification**, then return to **View invitation** |
| **This invitation is expired** | Owner **Invite member** or **Resend** |
| **This invitation is revoked** | Owner sends a new invite |
| **Invitation declined** | Owner sends a new invite |
| **Organization unavailable** | Organization is not active; contact the owner / support |
| Accepted, but no team plans | **Switch workspace** — you are still on **Personal** |
| Greyed-out **Acme Events** | Read **Your membership is suspended** (ask **Restore access**), **Workspace not enabled yet**, or **Organization suspended** |
| Already a member | **Switch workspace**; do not collect a second invite |

More on missing plans: [My plan does not appear in the list](/hc/test/articles/plan-not-in-list). Login and verification: [Email verification and login problems](/hc/test/articles/email-verification-login). Invite symptoms: [I cannot accept an organization invitation](/hc/test/articles/organization-invite-problems).

Related: [Organizations and members](/hc/test/articles/organizations-and-members), [Organization activity](/hc/test/articles/organization-activity), [Move, copy, and assign editor](/hc/test/articles/move-copy-and-assign-editor), [Workspace unavailable](/hc/test/articles/workspace-unavailable), [Manage your account](/hc/test/articles/manage-your-account), [Set up your account and find help](/hc/test/articles/account-setup-and-help).