This page explains why a tool is blocked even after you paid for signs on a plan.

![Bulk signs on an organization editor — Personal accounts see Pro feature instead](https://hel1.your-objectstorage.com/traffic-chart-tutorials/helpcenter/en/traffic-plans/advanced/01-bulk-tool.png)

Use it when the app says **Pro feature**, asks for an organization or PRO account, greys out **Bulk signs**, **XL**, Excel, **Displace sign stack**, or **PDF preview**, or when a tab reads **Not enabled for Personal.** The free sign cap is a different gate — [I can’t place more signs](/hc/test/articles/cannot-place-more-signs).

Paying (or spending a credit) for **unlimited signs on one plan** does **not** grant these tools. A **Paid** badge is not a Pro license.

## What is gated

| Feature | Typical message | Who can use it |
|---------|-----------------|----------------|
| **Bulk signs** | **Pro feature** / **You need an organization account to use bulk sign placement.** | Organization accounts |
| **XL** export maps | **XL maps require a PRO account.** | PRO / organization permission |
| **Download Excel** / **Materials Excel** | **This is a pro feature.** | PRO / organization permission |
| **Displace sign stack** (family **Move sign stacks**) | **Pro feature** / **You need a PRO account to displace traffic signs.** | PRO permission |
| **PDF preview** | Needs an **XL** map; XL shows **XL maps require a PRO account.** | PRO permission |
| **Event plans** tab | **Not enabled for Personal.** or **Not enabled for Acme Events.** | Workspace with Event plans turned on |

Everyday tools still work: place signs one by one, **Detail** export maps, PDF **Materials list** when offered.

## Event plans — Not enabled for Personal.

On **Plans**, if Event plans are off for this workspace, the **Event plans** tab is grey. The line under the tabs is **Not enabled for Personal.** (or **Not enabled for Acme Events.**). You cannot click **New Event Plan** there.

That is a workspace setting, not a Pro badge. Ask an Owner or Administrator, or email [customer@traffic-chart.com](mailto:customer@traffic-chart.com). Grey **Switch workspace** rows (**Workspace not enabled yet**, **Organization unavailable**, **Organization suspended**) are the same family: [Workspace unavailable or not enabled](/hc/test/articles/workspace-unavailable). Handbook: [Event plans handbook](/hc/test/articles/event-plans-handbook).

## XL and PDF preview

In **Export maps**, **Draw new map** offers **Detail** and **XL**. **XL** stays disabled with a **Pro** badge and **XL maps require a PRO account.**

**PDF preview** (**Off** / **On**) only appears when your account can manage XL maps. Without that permission the chip is missing in edit mode. Preview is not a download. [PDF preview](/hc/test/articles/pdf-preview).

**Scale cannot be changed while PDF preview is on.** Turn the chip **Off** before you move **Scale:**.

## Excel

**Download Excel** / **Materials Excel** shows a **Pro** badge and **This is a pro feature.**

You also need a saved, logged-in plan: **Log in and save the plan before exporting Excel.** And an export map: **Create an export map first.** Fail: **Could not export Excel. Please try again.** Unavailable: **Excel export is not available for this plan.**

The **Materials list** PDF still works when offered (**Include materials list**). Paying for unlimited signs on **Demo traffic plan** does not unlock Excel.

## Bulk and displace

**Bulk signs** on **Personal**: **Pro feature** / **You need an organization account to use bulk sign placement.** Switch to **Acme Events** (or another organization) if that workspace has the tool. [Advanced sign placement](/hc/test/articles/advanced-sign-placement).

**Displace sign stack** without Pro: **Pro feature** / **You need a PRO account to displace traffic signs.** Related copy: **Move sign stacks** / **Move sign stacks away from their exact coordinate**.

## Confirm the account

1. Open **Switch workspace**. Pro and organization tools live on the organization workspace, not always on **Personal**.
2. Ask an Owner or Administrator whether those tools are enabled for your team.
3. You still need to **edit** the plan. In an organization, only the **assigned editor** can change it. Everyone else sees **Plan is read-only**.

Buying credits is also gated: members cannot purchase organization credits (**Only an organization owner, administrator, or billing account holder can purchase credits. Ask them to add credits to this workspace.**). Owners who are not the assigned editor cannot check out on a colleague’s plan. That is billing access, not a Pro toggle. [Billing, free use, and credits](/hc/test/articles/billing-free-use-and-credits).

## What good looks like

On an account that has the tool, **Bulk signs** draws a line, **XL** appears under **Draw new map**, **PDF preview** toggles on an XL map, and Excel downloads after you have an export map. The **Event plans** tab is clickable, not **Not enabled for Personal.**

## If you need the tool

Use the everyday tools above in the meantime. Email [customer@traffic-chart.com](mailto:customer@traffic-chart.com) with the feature name and account email.

When the tools are on: [Advanced sign placement](/hc/test/articles/advanced-sign-placement) and [Export and print traffic plans](/hc/test/articles/export-and-print).