This page gets you into Traffic Chart when verification or login stalls.

![Login page — Welcome back, Email, Password, Log in, Sign in with passkey](https://hel1.your-objectstorage.com/traffic-chart-tutorials/helpcenter/en/getting-started/login/01-form.png)

![Forgot your password? — enter Email and Email Password Reset Link](https://hel1.your-objectstorage.com/traffic-chart-tutorials/helpcenter/en/getting-started/login/03-forgot-password.png)

Use it when the verification mail is missing, a link expired, or **Log in** fails. Signup labels and the login card: [Set up your account and find help](/hc/test/articles/account-setup-and-help). First-run screens after submit: [First login and account onboarding](/hc/test/articles/first-login-and-onboarding). Profile photo, 2FA setup, and passkeys live in [Manage your account](/hc/test/articles/manage-your-account).

## Verification email never arrives

Until the address is verified, parts of the app stay behind that step. The verify page title is **Verify your email address**. Eyebrow: **One more step**. Body: **We sent you an email. Open your inbox and click the verification link to continue.** Hint: **Didn't receive it? Check spam or request a new email below.**

1. Wait a few minutes. Check spam and junk.
2. On the verify screen, click **Send verification email again**. Success: **We have sent a new verification email.** In **Settings**, unverified email shows **Your email address is unverified.** Then **Click here to re-send the verification email.** After you click: **A new verification link has been sent to your email address.**
3. Confirm the address you typed at **Register** (**Work email**). **Change email address** on the verify screen opens the profile so you can fix a typo.
4. Corporate filters sometimes block first-time senders. Try a personal inbox, or ask IT to allow traffic-chart.com.

Some accounts are created for you (invite or onboarding). Finish **Create your password** (**Save password**) before you expect **Log in** to work. Onboarding **Check your inbox** also says to look in spam.

**Sign out** on the verify screen returns you to login without confirming.

## Expired link

Verification and password-reset links expire. The verify page heading is **This link has expired** (eyebrow **Verification link**, title **Verification link expired**). Body: **Verification links are valid for seven days. Enter your email address and we will send you a new link if your account still needs verification or password setup.** Click **Send a new verification email**. Success (guarded): **If this email address still needs verification or password setup, we have sent a new email.** **Back to login** returns to **Welcome back**.

Forgot your password? On **Log in**, use **Forgot your password?** The reset heading is the same. Description: **No problem. Enter your email address and we'll send you a password reset link.** Submit **Email Password Reset Link**. Then **Reset Password** with **Confirm Password**. **Remember your password?** **Log in**.

## An account already exists

Onboarding heading: **An account already exists**. Body: **This email address already has an account. Sign in to continue or reset your password if needed.** Buttons: **Go to login**, **Reset password**. Do not register again with the same **Work email**.

## Cannot log in

The login heading is **Welcome back**. Eyebrow: **Log in**. Fields: **Email**, **Password**, **Remember me**, **Log in**.

1. Caps Lock and password-manager typos. The app may say **These credentials do not match our records.**
2. Too many tries: **Too many login attempts. Please try again in 60 seconds.** Wait for the number the app prints.
3. Complete any invite or **Create your password** email first.
4. Organization invite: sign in with **the invited email**, then **Accept invitation**. Mismatch heading: **Use the invited account**. Accepting does not switch workspace — open **Switch workspace** afterwards. [I cannot accept an organization invitation](/hc/test/articles/organization-invite-problems).
5. If two-factor authentication is on, the page is **Two-factor Confirmation**. Enter the current authenticator code. **Use a recovery code** switches to **Recovery Code**. **Use an authentication code** switches back. Then **Log in**. Check the phone clock.
6. Passkey users: **Sign in with passkey** under **or**. Fail: **Could not sign in with passkey. Please try again or use your password.** Then use **Password** (and 2FA).
7. Try a private window to rule out extensions.

Onboarding timeout: **Still working on it**. Body: **Account creation is taking longer than expected. You can retry, sign in if the account already exists, or register manually.** Buttons: **Try again**, **Go to login**, **Create account**.

## What good looks like

You land on **Home** (**Welcome back,** your name) after **Log in**. Email in **Settings** is verified. You can open **Plans**.

## If it still fails

Email [customer@traffic-chart.com](mailto:customer@traffic-chart.com) from the address on the account. Do not create a second account for the same person if the first might already exist. [Contact support](/hc/test/articles/contact-support).