*motion — fill credentials, click Log in, land on home; white trimmed* You need an account to create and own plans. Registration is free. This page is signup, login, and a short pointer to in-app help. The first-run screens after you submit (**Creating your account...**, **Check your inbox**) are in [First login and account onboarding](/hc/test/articles/first-login-and-onboarding). Profile photo, logo, 2FA, and passkeys are in [Manage your account](/hc/test/articles/manage-your-account). ## Create an account Open Traffic Chart and choose **Register**, or **New here? Create account** on the login card. The browser title is **Create account**. The orange eyebrow is **Create account**. The heading is **Create your account**. The top-right chip is **Have an account?** and jumps back to login. 1. Enter **Full name** (for example **Sam Rivera**). 2. Enter **Work email**. 3. Enter **Password**. 4. Enter **Confirm password**. 5. If the checkbox is shown, accept **I agree to the** **Terms of Service** **and** **Privacy Policy**. 6. Click **Create account**. The left-hand marketing copy is **Create your first traffic or event plan.** The note under it is **Event plans are completely free. For traffic plans, your first plan is free.** The exact sign limit and credits are in [Billing, free use, and credits](/hc/test/articles/billing-free-use-and-credits). Already have an account? Under the button: **Already registered?** **Log in here**. You might arrive via a marketing “start free” form with **Full name** and **Work email** already filled. You still complete password setup and verification as the emails prompt. If the app says an account already exists for that email, use **Log in** or **Forgot your password?** instead of registering again. The onboarding screen for that case is **An account already exists**, with **Go to login** and **Reset password**. ## Verify your email Until your email is verified, parts of the app stay behind that step. After signup you land on **Verify your email address**. The orange eyebrow is **One more step**. The body is **We sent you an email. Open your inbox and click the verification link to continue.** 1. Open the verification message (check spam if it is slow). The verify screen also says **Didn't receive it? Check spam or request a new email below.** 2. Follow the link. 3. If you need another copy, click **Send verification email again**. Success: **We have sent a new verification email.** 4. **Change email address** opens your profile so you can fix a typo. **Sign out** leaves this screen. Some accounts are created for you (invite or onboarding): 1. You receive an email to confirm the address. 2. You open a secure link. The heading is **Create your password** (eyebrow **Final step**). Body: **Your email address is verified. Choose a password to finish setting up your account.** 3. Click **Save password**. You are logged in and can start planning. Expired verification: the heading is **This link has expired**. Description: **Verification links are valid for seven days.** Enter the address and click **Send a new verification email**. **Back to login** returns to the login card. Full checklist: [Email verification and login problems](/hc/test/articles/email-verification-login). ## Log in The login screen heading is **Welcome back**. The orange eyebrow is **Log in**. **New here? Create account** jumps to register.  The left-hand hero is **Create traffic and event plans in minutes.** It states that event plans are free and that your first traffic plan can be free. 1. Open **Log in**. 2. Enter **Email** and **Password**. 3. Optionally tick **Remember me**. 4. Click **Log in**. 5. If two-factor authentication is on, the heading is **Two-factor Confirmation**. Enter the current authenticator code (not a screenshot of an old one). **Use a recovery code** switches to **Recovery Code**. **Use an authentication code** switches back. Then **Log in**. 6. **Sign in with passkey** appears under **or** if your browser supports passkeys. Set passkeys up later under **Settings**. Fail: **Could not sign in with passkey. Please try again or use your password.** Wrong password or unknown email: **These credentials do not match our records.** Too many tries: **Too many login attempts. Please try again in 60 seconds.** (the number is the wait the app prints). **Forgot your password?** is on the same card. The reset page heading is **Forgot your password?** (eyebrow **Reset password**). Description: **No problem. Enter your email address and we'll send you a password reset link.** Submit **Email Password Reset Link**. **Remember your password?** **Log in**. Open the email, then **Reset Password** with **Confirm Password**. Reset and verification links expire — request a fresh one if it is stale. At the bottom of the login card: **New to Traffic Chart?** **Create your account**. If you arrived from an organization invitation, sign in with **the invited email**, then **Accept invitation**. [Join an organization](/hc/test/articles/joining-an-organization). The first screens after a successful new signup (**Creating your account...**, **Preparing your workspace...**, **Logging you in...**, **Check your inbox**) are a separate article: [First login and account onboarding](/hc/test/articles/first-login-and-onboarding). ## Language A language control sits on the login and register pages as well as in the signed-in app. 1. Open **Settings**, or use **Language** in the account menu (your initials and first name). 2. Set **Language** (**English**, **Nederlands**, **Deutsch**, **Français**). 3. **Save**. Success: **Saved.** If the language pack fails to load, the app may keep the previous language while still saving your preference. Refresh and try again. This help center is English for now. ## Where to get help in the app Keep this short. The full map of **Help**, **How to?**, and the **Home** footer is [Help inside the app](/hc/test/articles/in-app-help). | Entry | Where | What you get | |-------|--------|----------------| | **Help** | Editor sidebar | **Watch tutorial video**, **Browse the FAQ**, **Email support**, **Report bug** | | **How-to** | **Home** footer | The same four-minute video | | **FAQ** | This help center | Quick answers | | **Status** | **Home** footer | [status.traffic-chart.com](https://status.traffic-chart.com) | | Email | [customer@traffic-chart.com](mailto:customer@traffic-chart.com) | A person | When you write in, include your account email, plan link if you have one, browser, and what you expected to happen. ## Common signup problems | Problem | What to try | |---------|-------------| | No verification email | Wait a few minutes, check spam, **Send verification email again** | | **An account already exists** | **Go to login** or **Reset password** | | **This link has expired** | **Send a new verification email** | | Cannot log in after invite | Finish **Create your password** from email first | | **These credentials do not match our records.** | Check the invited email, then **Forgot your password?** | | **Could not sign in with passkey.** | Use **Password**, then set a new passkey in **Settings** | | Invite to an organization | Sign in with **the invited email**, then **Accept invitation**. [Join an organization](/hc/test/articles/joining-an-organization) | Full checklist: [Email verification and login problems](/hc/test/articles/email-verification-login). Next: [Find your way around](/hc/test/articles/find-your-way).